Detroit Metropolitan Wayne County Airport (DTW) received "the Airport Service Quality (ASQ) Award for Best Airport by Size and Region" by Airports Council International (ACI), for the year 2020.
ACI conducted a survey from travelers at 400 different airports, worldwide, to make their decision. DTW, which sees around 25 to 40 million passengers per year, won for their size category. This is the second time that DTW has won, in the past three years.
Travelers gave high ratings for the airport’s clean restrooms, terminals, short wait times, passport inspection, and friendly staff members.
The airport has increased the amount of cleaning, in high contact areas, this year, due to COVID-19. Other new safety protocols have also been in place to ensure the safety of everyone throughout the pandemic.
The Wayne County Airport Authority (WCAA) installed face cover dispensers in McNamara Terminal and North Terminal ticket lobbies. Those in need of a mask can obtain one in a safe manner.
To see more of what DTW is like during the pandemic read Eastern Echo’s "A look inside the impact of COVID-19 on Detroit Metro Airport.”
Erica Donerson, the Vice President of Communications and External Affairs at Wayne County Airport Authority, shared their motivation to continue exceeding.
“When we win awards like the Airport Service Quality Awards, it is just more motivation to focus on delivering excellent service to our customers. We all have put the customer experience as the top priority and of course the employees’ experiences and making sure that WCAA employees are enjoying their jobs and are treated well and respected. As well as having their needs met and workers at both airports,” Donerson said.
For more information, visit the Detroit Metro’s website.
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